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Word Families
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Creepy Cave
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Creepy Cave™ Game
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Sunken Treasure Adventure
Beginning Blends
Sunken Treasure
Adventure™ Game
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Max's Attic
Long & Short Vowels
Max's Attic™ Game
Softwre (LER 5156)

Technical Support

Welcome to the Technical Support page for Learning Resources' Phonics Skill-Building Software. Thank you for purchasing a Learning Resources skill-building game. Your feedback is important to us. Any information you provide will help us improve the software and enhance children's learning experience.

If you are experiencing any technical difficulties during installation or game play, please refer first to the list of Troubleshooting Tips below. Common system or memory problems are addressed with suggested solutions.

Please feel free to email us support@learningresources.com with any technical questions and concerns that are not addressed here. Be sure to include any relevant specifics about your system and its configuration. Your questions will be answered promptly and added to our pool of technical resources.

Troubleshooting Tips for Windows®
 Troubleshooting Tips for Macintosh®
Having Problems With Sound?


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Troubleshooting Tips for Windows®

1. No icon on desktop

  • Double-check the CD in the CD tray. The printed side should be facing up.
  • Repeat the Installation steps listed on page 1.
  • Check your CD-ROM drivers to be sure they are installed correctly.

2. Not enough room on the hard drive
Your Phonics Skill-Building Games require 9 MB of space on your hard drive.

  • Compress or remove some files on your hard drive to create additional space.
  • Adjust the Virtual Memory setting to occupy less hard drive space.
    (See your operating system manual.)

3. Not enough memory to run the program Your Phonics Skill-Building Games require 16 MB of available system memory (RAM).

  • Close any other applications that are running.
  • Create virtual memory. (See your operating system manual.)

4. Program is slow or freezes up
Your Phonics Skill-Building Games require a multimedia PC Pentium processor or better for basic performance.

  • Close any other applications that are running.
  • Upgrade the video driver for your graphics card. (Contact the manufacturer for the latest drivers.)

Troubleshooting Tips for Macintosh®

1. No icon on desktop

  • Double-check the CD in the CD tray. The printed side should be facing up.
  • Restart your computer and repeat the Installation steps.
  • Check your CD-ROM drivers to be sure they are installed correctly.

2. Not enough room on the hard drive
Your Phonics Skill-Building Games require 9 MB of space on your hard drive.

  • Compress or remove some files on your hard drive.
  • Adjust the Virtual Memory setting to occupy less hard drive space. (See your operating system manual.) 3. Not enough memory to run the program Your Phonics Skill-Building Games require 8 MB of available system memory (RAM).
  • Quit any other applications that are running.
  • Create virtual memory. (See your operating system manual.)
  • Reduce the size of the cache in Control Panel. (See your operating system manual.)

4. Program is slow or freezes up
Your Phonics Skill-Building Games require a 68040 processor or better for basic performance.

  • Close any other applications that are running.
  • Turn off Virtual Memory in Control Panel.
  • Increase the size of the cache in Control Panel. (See your operating system manual.)

Having Problems With Sound?

If you are having trouble with the sound being choppy or not functioning correctly, you will need to reinstall the latest Macromedia free plug-in for sound card adjustment after the game has been installed at www.macromedia.com. Learning Resources software games were designed using Macromedia software. Our software installs an older set of Macromedia sound drivers that do not function properly with some sound cards. Installing the latest plug-in driver corrects this issue by updated the sound drivers. If there are any questions about the sound card driver upgrade, if you have trouble locating the free plug-in update, or if the issue is not solved, please contact:

Technical Support Manager
800-222-3909 ext. 233
support@learningresources.com